• A notice must be provided and confirmed with a reservations, via email or phone call, no later than 3 days prior to the agreed upon arrival date.
• If cancellation is made less than 2 days prior to the arrival date, the 50% deposit fee will not be refunded.
• In the event of a no call/no show or if cancellation is made on the date of arrival, 100% of visit cost will be charged.

• The Museum has implemented several policies in accordance with local and state recommendations to reduce the spread of COVID-19. Please see our health and safety page for more details about these measures. 
• All visitors are also required to follow the local guidelines regarding face coverings, and must verify a normal body temperature when they arrive on campus.  
• Groups will be asked to split up into sub-groups of 10 or fewer individuals while they are on campus.  
• At this time, planetarium programs, science demonstrations, and public Hawaiian Hall tours are unavailable until further notice.  

“Group reservations” are appropriate for any groups not affiliated with a Hawaiʻi pre-K-12 school. “Group reservations” may include mixed groups of adults and/or youth, any college students, and K-12 school groups from outside of Hawaiʻi. Hawaiʻi pre K-12 teachers should check out our field trips page instead.

• Typically, a group visit begins with a Museum staff member greeting your group at the designated entrance. The staff member will then finish up any outstanding payments, provide a detailed itinerary to the group leader, and give out admission stickers and brochures to individuals in the group.  
• After that, groups with only self-guided time will receive an orientation of the Bishop Museum campus, and are free to explore the campus as they please for the duration of the visit. Those who would like to join public programs may do so within the limits expressed above. 
• Groups that reserved additional experiences in advance will be escorted to the location of their first itinerary item, and will be shown how to get to the other items on their itinerary on their own.  
• Groups typically depart campus on their own by their scheduled departure time. 

Groups of 10 or more paying individuals qualify for group rates. Those guests for whom admission is free (children under the age of 4, care-givers for disabled persons, etc.) do not count towards the number of paying individuals in a group. Example: 9 adults and 1 infant counts as 9 paying individuals and would not qualify for group rates unless another paying individual joins the group. 

Making a reservation in advance is recommended. Advance reservations help Museum staff coordinate an organized environment when multiple groups are visiting at the same time, and allows us to provide a more personalized experience for group reservations. Group rates for admission are available for walk-in groups who meet the minimum size requirement, but additional experiences like pre-reserved planetarium programs or private tours must be reserved in advance. 

Please fill out the request form above with as much detail as possible and submit it as far in advance of your preferred dates as possible. Once you have submitted a request, our reservationist will contact you via email to work out details and confirm your reservation.

• For groups requesting a basic visit with self-guided exploration in signature galleries and public programs, please submit a request at least 3 days in advance.  
• For groups interested in additional experiences like private tours or planetarium programs, please submit a request at least 14 days in advance. Any major changes to your request require the same advance notice. 

• The Museum accepts cash, checks, or cards as forms of payment.  
• A non-refundable security deposit equal to 50% of the total price of your reservation is required to confirm your reservation with the reservationist. Once the details of your visit have been finalized, our reservationist will arrange the payment of the security deposit with you in order to confirm your reservation. 
• The remainder of your group’s balance is due at or before the time of your arrival to the Museum. We are unable to split the payment into multiple transactions, so a single transaction is required.  

• Yes! The park-like Bishop Museum campus includes many indoor and outdoor areas where your group can sit down to eat. 
• Highway Inn operates the Museum’s café. More information is available here. 
• Your group may also bring in outside food, however, alcoholic drinks, coolers, and chairs are prohibited.  

Please send your question via email to groupreservations@bishopmuseum.org or call our information line at (808) 847-3511.