Careers

Working with Bernice Pauahi Bishop Museum goes beyond preserving culture and furthering research. It is also meaningful and nourishing to the community we serve.

March 18, 2020

Bishop Museum has implemented a temporary hiatus in hiring for open positions. If you are interested in joining the Museum’s ‘Ohana in the future, we encourage you to submit your application so that we may review it when the hiring freeze has ended.

Click on links below for more information about Current Employment Opportunities, then click APPLY FOR THIS JOB at the bottom of the job description that appears to go to our online application(s).

Click on links below for more information about Current Employment Opportunities, then click APPLY FOR THIS JOB at the bottom of the job description that appears to go to our online application(s).

Events Manager

The Event Manager is directly responsible for event planning and management at the Museum and supporting both internal and external events. Events range from high end corporate events to weddings to birthday celebration, as well as museum events, programs and festivals. Responsible for providing outstanding experiences for the museum’s clients and patrons while adhering to all requisite policies and procedures set by Bishop Museum. Scheduling bookings of spaces, facility rental contracts, coordinating layouts and setup of rooms for meetings (including ensuring audiovisual equipment and basic refreshments are in place).  Provide setup and support for facility rentals. Support in creating internal events.  Lynchpin position for maintaining room booking calendar. Manages Event Facilitators.

Duties and Responsibilities

  • Under limited supervision, provide facility rental services to clients and their guests to insure a smooth and efficient event. 
  • Manage all operational details to ensure smooth execution of facility rentals at the museum once the ‘sale’ of the rental has been made.
  • Respond to facility rental inquires & contracts, as needed.
  • Work directly with facility rental clients to finalize plans for catering, tent rental, entertainment and other aspects of the rental. Coordinate with external vendors as necessary.
  • Manage internal teams who assist with the setup, management and delivery of venue rentals and internal events.
  • Be on-site primary museum contact to ensure success of the event.

Maintain positive relationships and partnerships with external agencies and organizations to increase Museum admission sales.

  • Make informed decisions on circumstances ranging from weather conditions to security coverage in order to keep the event working smoothly, while adhering to museum policies and to issues of safety and security.
  • Communicate and coordinate with other department staff in planning and executing event requirements. 
  • Ensure events are set up according to the rental agreement as detailed on the events calendar, such as: furniture setup, linen, coffee and water stations, coolers with ice, etc.  Assist with setup and breakdown of tents and furniture as necessary.
  • Coordinate with other departments to insure successful setup and breakdown before and after each event. Work with Buildings and Grounds and Housekeeping to ensure that all set-up and clean-up are done.
  • Provide operational support for Bishop Museum’s donor and member events, weekend programs, and community festival days.
  • Coordinate event logistics with marketing, graphics, collections, research, facilities, and public programs.
  • Assist with basic entertainment issues, such as recommending musicians for background music at events.
  • Set up Bishop Museum’s meeting spaces for various meetings and special requests.  This includes opening the room, setting up water or coffee, setting up “teleconference” phone system, making sure room is presentable, setting up tablecloths if requested.
  • Coordinate with the caterers to insure timely delivery and pickup times.
  • Maintain inventory of all event-related supplies, including, but not limited to, furniture, tents, coolers, paper goods, utensils, beverages, linens, cleaning materials, tables, chairs, etc.
  • Serve as ‘onsite’ contact person for rental events when designated for that capacity.
  • Maintain calendar of room bookings for internal staff needs.
  • Facilitate site visits for potential renters.
  • Manage Event Facilitator(s), by supervising, scheduling, hiring, etc.

Other duties as assigned.

Qualifications

  • Bachelor’s degree or at least three additional years of work in the event management field required.
  • At least three years’ experience in managing events in the museum, hotel, hospitality industry or other field
  • Prior Hospitality experience is advised, but not required
  • Excellent customer service skills
  • Demonstrated organizational skills
  • Experience working with a diverse client, patron, or member base.
  • Ability to communicate with internal staff and external clients in clear manner, online, on phone and face to face
  • Fluent in audio-visual setup and operation, including working with sound systems, video projectors; some stage and lighting work desirable.
  • Ability to remain calm under pressure.
  • Ability to multi-task in planning and executing venue rentals and other events simultaneously.
  • Ability to maintain a flexible schedule and work when the events occur; position involves regular evening, holiday and weekend work.
  • Commitment to the mission, values, and programs of Bishop Museum.
  • Working knowledge of MS Office software suite including Word, Excel and PowerPoint.

Other Requirements

  • Flexibility in working hours, ability to work nights, weekends and holidays as needed
  • Professional business like appearance
  • Supervisory experience
  • Customer Service driven
  • Organizational, analytical, and detail-oriented.
  • High energy and ability to be active for extended amounts of time.
  • Ability to manage multiple ongoing projects with little supervision.
  • Ability to read, write and speak English clearly and proficiently.
  • Multi-task Oriented
  • Patient and ability to work under pressure
  • Must have own car with proof of insurance and valid Hawai‘i Drivers License.
  • Familiarity with Hawaiian or Pacific culture and history a plus.
  • Must complete Food Handlers Training Certification within the first 3 months of employment

Direct Reports

Event Facilitator(s), Sales and Events Specialist

Working Conditions

Typical office environment.  Flexibility to work for home, once skill set has been reached.  The position does involve significant amounts of walking around the Museum’s campus, often after dark and with low light conditions; walkways are uneven in some places, and a considerable amount of the work is done on grassy, sloped lawns.

Hours: Full Time Salary, some evenings and weekends required.
Salary: Commensurate with experience
Deadline to apply: Application will remain open until position is filled
 

Apply For This Job

Director of Visitor Experience

The Director of Visitor Experience is responsible for ensuring exceptional customer service for all visitors to Bishop Museum. He/she is a key leader on campus to oversee the visitor experience and ensure that the facility is clean and well-maintained, exhibits are functional, coverage of the public buildings is sufficient, and that Museum staff consistently provide the highest standards of customer service to all guests. The Director of Visitor Experience directly oversees the Reservations team and is responsible for maintaining and implementing effective training and standard operating procedures for the Museum’s reservations system. He/she works collaboratively with the Education, Sales, Institutional Advancement, and Service Systems Associates teams to oversee the daily schedule of programs and events as well as special public events, and facilitates the bi-weekly Public Programs team meetings. In addition, the Director of Visitor Experience manages the Museum’s evaluation program and evaluation committee, is responsible for developing and implementing evaluation protocols and instruments to support exhibitions, programs, and other initiatives across the Museum. He/she acts as a primary clearinghouse for questions about events and programs at the Museum, manages visitor requests and complaints, and acts as the internal visitor champion. This position oversees a department of six.

Duties and Responsibilities

Museum lead to ensure the highest levels of visitor enjoyment and experience at Museum:

  • Point person for visitor comments and complaints; take action ‘on the spot’ and in longer term to follow up on visitor concerns.
  • In collaboration other department directors, research and understand visitor market trends as they relate to changes and cycles of visitor experiences (local, east and west bound travelers) and coordinate with other Museum departments to ensure innovative and appropriate experiences
  • Coordinate with other Museum Departments to support and develop alternate streams of revenue
  • Keep Museum management informed concerning present and potential problems related to the visitor experience; make suggestions for improved and innovative ways of addressing issues
  • Perform regular rounds through buildings to monitor visitor safety and quality issues and make recommendations and or solutions to Museum management.
  • Work with other departments to ensure adequate levels of staffing and volunteers in public contact positions.
  • Ensure all internal signage is displayed correctly and coordinated with Museum branding; manage temporary signage displays for events and other short-term signage needs.
  • Serve as information source for museum staff on museum operational and program issues; serve a conduit between weekday and weekend operations of the Museum and act as point person for ensuring clear communication between weekday and weekend museum operations.
  • Work weekends and holidays as required by the nature of visitor attendance and of weekend programming; position is expected to work a Tuesday – Saturday or Sunday – Thursday schedule.
  • Serve as liaison with other museum departments such as Building and Grounds, Education, Exhibitions, Sales, and Institutional Advancement when dealing with visitor experience-related issues.
  • Serve as liaison on customer service issues with Museum contractors, including parking contractor, retail and admissions provider, café provider, and transportation provider.
  • Ensure all staff are fully briefed as to the day’s activities and that staff have access to all current information and leaflets.
  • In coordination with the Director of Buildings and Grounds, assess Museum grounds, signage, services, traffic flow, staffing levels and customer service on ongoing basis to maximize visitor experience.
  • Field requests for free admission and discounted admission to museum, for reduced or free requests for facility use, and for the museum’s participation on offsite events.

Manage the Museum’s evaluation program:

  • Coordinate and oversee the evaluation committee and manage monthly meetings. Ensure evaluation instruments for public programs are vetted through the evaluation committee; manage data collection procedures; and ensure feedback is appropriately disseminated to improve guest satisfaction.
  • Develop and implement evaluation protocols and instruments including topic testing for special exhibitions, teacher surveys, and summative evaluation of the visitor experience through site intercepts, suggestion form feedback, online surveys, timing and tracking, and other measurements.
  • Track Net Promoter Score (NPS) on a monthly basis; identify areas of opportunity for improvement and work directly with staff across the Museum to share feedback and ensure follow-up.

Oversee Museum Reservations:

  • Oversee the Reservations team; together with the Reservations Coordinator, maintain and implement effective training and standard operating procedures for the Museum’s reservations system.
  •  Manage all school group and general group visit bookings and develop viable transportation options to and from Museum in coordination with the Director of Education.
  • Work collaboratively with the Education, Sales, Institutional Advancement, and Service Systems Associates teams to oversee the daily schedule of programs and events as well as special public events.
  • Ensure that group visits and educational visits are effectively scheduled and coordinated with other departments across the Museum.
  • Ensure the main reception line and Ho`okipa Desk for Museum is adequately covered (9-5 daily)

 Additonal Duties: 

  • Take a leadership role in the management of the Museum’s ALTRU CRM, including managing public programs and events.
  • Designated point person at Bishop Museum for assessing museum access for visitors with disabilities.
  • Work with Sales Director and other staff in planning, testing, and booking fee-based special experiences.
  • Facilitate the bi-weekly Public Programs team meetings.
  • Represent Museum in media interviews and promotions.
  • Participate in other program working groups as needed.
  • Other duties as assigned.

Qualifications

  • Minimum of a bachelor’s degree from an accredited four-year college or university; a graduate degree is highly preferred.
  • At least five years’ progressive experience in managing a customer service operation in a museum, live entertainment, hospitality, or amusement organization.
  • At least five years’ experience in hiring, training and managing staff.
  • Experience in managing evaluation of museum exhibits, programs and projects.
  • Demonstrable track record of conceiving, developing, and delivering programs and events, preferably in a museum setting.
  • Experience in developing and managing budgets.
  • Strong budget and project management skills.
  • Solutions oriented, diplomatic problem solver and true team player.

Other Requirements

  • Flexibility in working hours, as some evening and weekend work is required.
  • Must have own car with proof of insurance and valid Hawai‘i Driver’s License.
  • Organized, analytical, and detail-oriented.
  • Ability to manage multiple ongoing projects with little supervision.
  • Ability to read, write and speak English clearly and proficiently.
  • Effective verbal and written communication skills for a variety of audiences.
  • Knowledge of database, spreadsheet, point-of-sale, and word processing software required.
  • Knowledge of Altru software desirable.
  • Ability to work effectively in collaboration with others.
  • Ability to interact with people at all levels and backgrounds.
  • Professional, business-like appearance and demeanor.
  • Familiarity with Hawaiian or Pacific culture and history a plus.

Direct Reports

Reservations Coordinator; Visitor Experience Manager

Hours: Full Time Salary, some evenings and weekends required. 

This position works a Tuesday – Saturday or Sunday – Thursday schedule.
Salary: Commensurate with experience
Deadline to apply: Application will remain open until position is filled

 

Apply For This Job

Museum Educator

With direction from the Director of Education and in collaboration with educators from the Science and Hawaiian Cultural Education groups, the Museum Educator will be responsible for developing and implementing a variety of culture-based educational programming, creating educational resource materials related to the museum’s content and collections and serve as an educational resource. The Museum educator also supports the work of the Education department by working with school and community group visits, daily visitor tours, and other public programming. On occasion, the Museum Educator may be assigned to deliver outreach programs off-site.

Duties and Responsibilities

  • Develop, refine, implement and assess Hawaiian cultural content and multidisciplinary (Hawaiian Hall tours, Science Adventure Center activities, and Planetarium) programming, grounded in Bishop Museum’s Knowledge Core. Programming shall include a variety of delivery methods for appropriate audiences and may include dramatic storytelling, interpretation of the artifacts and replicas of artifacts from the Museum’s collection. Audiences include school groups, community groups and Museum visitors of all ages.
  • Assist with the development and launch of innovative free and fee-based visitor experiences that serve visitor interests.Advise the Director of Education on budget needs and distribution of propose activities.
  • Assist with the development and implementation of programming to support and enhance new exhibits and special events.
  • Support staffing needs for special extended-hour events and facility rentals, as needed.
  • Communicate and collaborate with museum staff to ensure high quality visitor experiences.
  • Maintain an accurate inventory of program materials and request replacements, when needed.
  • Properly care for program materials – artifacts and replicas of artifacts.
  • Work in a safe manner as not to endanger fellow staff members, volunteers and visitors.
  • Comply with safety rules and regulations and establish safe work practices. Read all safety materials received.
  • Report unsafe conditions and unsafe acts directly to supervisor. Promptly report accidents to immediate supervisor.
  • Maintain assigned works area and equipment free of accident-producing conditions.
  • When using the Museum’s vehicle – staff shall maintain a current Hawaii Driver’s License and shall comply with all highway regulations.
  • Perform other duties as assigned.

Qualifications

  • Bachelor’s degree in Science, Hawaiian Studies, Pacific Island History, Education or closely related field.
  • 3-5 years of demonstrated experiences and success in the development and implementation of formal (classroom) and informal (museum programming) educational programs.
  • 3 – 5 years of experience performing similar job functions.

Knowledge, Skills and Abilities

  • Knowledge and application of instructional methods that are grounded in Hawaiian cultural perspectives/worldview
  • Working knowledge of Hawaiian Language
  • Excellent presentation skills
  • Must be able to work collaboratively with others to develop and deliver program content
  • Must have strong written and verbal skills – in order to communicate with a variety of audiences
  • Must have strong organizational skills
  • Must be solution-oriented problem solver and team contributor
  • Ability to use a computer and appropriate software necessary to accomplish tasks (MS Office)
  • Ability to engage with a wide range of audiences and communities
  • Other Requirements
  • Some weekend and evening availability (with advanced notice)
  • Valid Hawaii Driver’s License

Hours: Part-TimeTemporary – 2 Year Grant Contract, some evenings and weekends required
Salary: Commensurate with experience
Deadline to apply: Application will remain open until position is filled.

Apply For This Job

Visitor Experience Manager

The Visitor Experience Manager is responsible for ensuring exceptional guest service for all visitors to Bishop Museum. He/she is a key leader on campus to oversee the visitor experience and ensure that the facility is clean and well-maintained, exhibits are functional, coverage of the public buildings is sufficient, and that Museum staff consistently provide the highest standards of customer service to all guests. The Visitor Experience Manager directly oversees the Visitor Experience team and is responsible for maintaining and implementing effective training and standard operating procedures for the Museum’s reservations system. He/she works collaboratively with the Education, Sales, Institutional Advancement, and Service Systems Associates teams to oversee the daily schedule of programs and events as well as special public events, and participates in bi-weekly Public Programs team meetings.

The Visitor Experience Manager supervises the Visitor Experience team whose overall goal is to enhance the visitor experience by greeting, staffing exhibits, taking reservations and covering the main information lines at Bishop Museum. This position ensures the museum’s Visitor Experience posts are covered during the required hours. This includes scheduling staff for the information and reservations lines as well as traveling exhibits and other key greeting posts. In addition, the Visitor Experience Manager manages guest service training for all front-of-house staff and volunteers.

The Visitor Experience Manager be comfortable working in an open and team-spirited manner, ready to step in where assistance is needed. This position requires the ability to apply oneself in multiple roles and gain a solid understanding of museum operations and all front facing roles.

 

Duties and Responsibilities

Museum lead to ensure the highest levels of visitor enjoyment and experience at Museum:

  • Point person for visitor comments and complaints; take action ‘on the spot’ and in longer term to follow up on visitor concerns.
  • Keep Museum management informed concerning present and potential problems related to the visitor experience; make suggestions for improved and innovative ways of addressing issues
  • Perform regular rounds through buildings to monitor visitor safety and quality issues.
  • Work with other departments to ensure adequate levels of staffing and volunteers in public contact positions.
  • Ensure all internal signage is displayed correctly; manage temporary signage displays for events and other short-term signage needs.
  • Serve as information source for museum staff on museum operational and program issues; serve a conduit between weekday and weekend operations of the Museum and act as point person for ensuring clear communication between weekday and weekend museum operations.
  • Serve as liaison with other museum departments such as Building and Grounds, Education, Exhibitions, Sales, and Institutional Advancement when dealing with visitor experience-related issues.
  • Serve as liaison on customer service issues with Museum contractors, including parking contractor, retail and admissions provider, café provider, and transportation provider.
  • Ensure all staff are fully briefed as to the day’s activities and that staff have access to all current information and leaflets.
  • Assess Museum grounds, signage, services, traffic flow, staffing levels and customer service on ongoing basis to maximize visitor experience.
  • Field requests for free admission and discounted admission to museum, for reduced or free requests for facility use, and for the museum’s participation on offsite events.
  • Supervise staff responsible for group reservations, covering Bishop Museum’s main information lines, and staffing traveling exhibit and/or Visitor Experience greeting posts. Manage the Visitor Experience department staff schedule to ensure coverage of reception, reservation lines, traveling exhibits and greeting posts.
  • Oversee the staff that handles the booking of other groups, such as college groups, adult groups, and senior groups. Work out the visitor schedule for those groups in coordination of Museum staff. Adhere to policies, pricing guidelines and other aspect of group visits. Greet groups upon arrival, manage payment as needed.
  • Manage bookings for specialty fee-based tours; send information on those bookings to staff others who need that information.
  • In addition to supervising the group reservations and booking specialty groups, the Manager also serves as a backup for taking reservations for school and adult groups.
  • Serve as point of contact for other tour requests, such as for VIP visits and special needs groups.
  • Maintain a solid working knowledge of all tours and packages sold by the Museum so as best to train others or assist as needed.
  • Obtain and high understanding of the Museum’s booking and sale operating systems. Be able to troubleshoot issues as needed.
  • Serve as liaison between the reservations team and other departments
  • Train staff in the reservations, reception, guest service and information to be provided to visitors and staff.
  • Stay abreast of informational updates and emails and ensure Visitor Experience team receives these updates via email and/or team meetings. Reinforce and inform staff of changes and updates as needed.
  • Complete opening and closing procedures including ensuring staff close posts according to guidelines, completing cash out procedures, and additional duties assigned to the Visitor Experience team.
  • Take a leadership role in the management of the Museum’s ALTRU CRM, including managing public programs and events.
  • Designated point person at Bishop Museum for assessing museum access for visitors with disabilities.
  • Work with Director of Visitor Experience and other staff in planning, testing, and booking fee-based special experiences.
  • Other duties as assigned.

Qualifications

  • Minimum of a bachelor’s degree from an accredited four-year college or university; a graduate degree is highly preferred.
  • At least three years’ progressive experience in managing a customer service operation in a museum, live entertainment, hospitality, or amusement organization.
  • At least three years’ experience in hiring, training and managing staff.
  • Experience in managing evaluation of museum exhibits, programs and projects.
  • Outstanding customer service skills, with excellent phone manner a must. High, demonstrated level of organizational skills. Must be able to handle multiple projects and maintain composure.
  • Strong project management skills.
  • Solutions oriented, diplomatic problem solver and true team player.

 

Other Requirements

  • Flexibility in working hours, as some evening and weekend work is required.
  • Must have own car with proof of insurance and valid Hawai‘i Driver’s License.
  • Ability to manage multiple ongoing projects with little supervision.
  • Ability to read, write and speak English clearly and proficiently.
  • Effective verbal and written communication skills for a variety of audiences.
  • Knowledge of database, spreadsheet, point-of-sale, and word processing software required.
  • Knowledge of Altru software desirable.
  • Ability to work effectively in collaboration with others.
  • Ability to interact with people at all levels and backgrounds.
  • Professional, business-like appearance and demeanor.
  • Familiarity with Hawaiian or Pacific culture and history a plus.

Hours: Full Time Salary, some evenings and weekends required
Salary: Commensurate with experience
Deadline to apply: Application will remain open until position is filled.
 

Apply For This Job

Ethnology Collections Manager

The Ethnology Collections Manager is responsible for administering the care and maintenance of collections and associated records in the Ethnology Department, under the supervision and guidance of the appropriate Curator, when that position is filled. The Collections Manager supervises collections staff activities and manages activities associated with collections use to provide access.

Duties and Responsibilities

  • Maintains overall responsibility of all collections and records, unless care of a specific collection or group of collections has been designated to another qualified individual. 
  • Supervises and coordinates the training and work of collections staff and volunteers and encourages their professional development to manage the collections efficiently and effectively.
  • Supervises and participates in the processing of transactions to ensure that additions to and deletions from the collections are in accordance with Museum and department policies and procedures, and federal and state law.
  • Works closely with the Registration office to facilitate incoming and ongoing loans.
  • Facilitates the curatorial review of collections offered by potential donors, and coordinates the processing of incoming of donations.
  • Assists and participates in the identification, recording, and organization of the collections according to departmental and disciplinary standards to enhance access and retrieval of materials for study and exhibition.
  • Plans, arranges, and maintains storage systems, monitors and controls environmental conditions within storage areas and display galleries, and appropriately secures the collections to ensure the physical welfare of the collections and associated records.
  • Develops and maintains retrieval systems to enhance access to and use of the collections, and associated information. Assists with safe collections access to facilitate and control use, and responds to inquires to provide accurate and appropriate information.
  • Assists the Curator to provide guided tours and explanations to public groups to demonstrate the collections’ care and use, and to inform the public of Museum resources.
  • Assists the Curator in developing and writing grant proposals to support proper care, processing, and access associated with assigned collections.
  • Under the guidance of the Curator, supports exhibit making by coordinating collections readiness for temporary exhibition and long term displays, and by participating and coordinating exhibit installations and de-installation.
  • Performs other duties, as assigned, to accomplish the goals of the museum.

 

Qualifications

  • Masters degree in a related field or 5+ years of experience in collections management.
  • Expertise in Hawaiian and Pacific material culture.
  • Ability to read, write, and communicate in English.
  • Excellent interpersonal and organizational skills; ability to work effectively as part of a team.
  • Ability to maintain composure when working under time constraints and to meet deadlines.

 

Other Requirements

  • Flexibility in working hours, as some evening and weekend work is required.
  • Must have own car with proof of insurance.
  • Professional business like appearance
  • Good Attendance
  • Detail oriented

 

Direct Reports

  • Ethnology Assistant Collections Manager
  • Ethnology Collections Technician 1
  • Ethnology Collections Technician 2

 

Working Conditions

Occasional evening and weekend work required, including working outdoors.

Physical Requirements

Occasionally required to stand for extended periods of time, climb stairs, lift heavy objects, and do repetitive tasks with few breaks.

Hours: Full Time Salary, some evenings and weekends required
Salary: Commensurate with experience
Deadline to apply: Application will remain open until position is filled.
 

Apply For This Job

Vice President of Research and Collections

The Vice President of Collections and Research is a key leadership position that will play a critical role in Bishop Museum’s successful growth. He or she is responsible for the management and academic leadership of the Museum’s Collections and Research programs, which includes Natural Sciences, Cultural Resources, Library and Archives, Hawaii Biological Survey, Pacific Biological Survey, Pacific Center for Molecular Biology, Pacific Science Association and related local, national and international initiatives. He or she will work closely with the President & CEO and senior leadership team to implement the Museum’s new strategic plan with a focus on supporting and strengthening the Museum’s knowledge core—comprised of collections, research, and living culture—with an emphasis on partnerships, funding opportunities, improving access to collections, growing research, and sharing the Museum’s knowledge core through dynamic and innovative anchor programs and signature initiatives.

S/he must be an effective leader and team member who can work in a dynamic and collaborative environment. Additionally, he or she must know how to create and manage plans and budgets, be a data-driven, critical thinker, conversant with current technologies, comfortable in public presentations, and serve as a spokesperson to champion the Museum’s mission and priorities.

Duties and Responsibilities

  • Provides leadership and management for the Museum’s knowledge core, including collections, research, and living culture staff.
  • Responsible for the ensuring the highest possible standards of stewardship for the Museum’s collections and living culture resources. Leads the development of innovative research programs, sets the direction for collections use and access policies, and oversees management and care of collections in alignment with the overall strategic direction of the Museum.
  • Actively seeks and obtains financial support through grants, contracts, professional contracts and other resources to further Museum research objectives, support the collections, and/or to support major Museum programs. Works collaboratively with institutional advancement to support Museum fundraising efforts and cultivate donor prospects as needed.
  • Develops and implements long-range plans, strategies, budgets, operational planning procedures and evaluative/measurement tools that will ensure that all of the Museum’s research and collections activities conform to museum best practices, align with the Museum’s strategic plan, and meet the needs of the
  • Museum’s various audiences. Regularly evaluates research and collections operations for effectiveness and adjusts as needed.
  • Develops partnerships with external agencies, organizations, and community groups aligned with the museum’s strategic goals to broaden the Museum’s impact.
  • Works collaboratively with Exhibits and Education to develop dynamic and innovative anchor programs and signature initiatives that bring the Museum’s knowledge core to the public. Serves the Museum’s public programs goals through significant contributions in leading lectures, workshops, field trips, docent training, educational program development, exhibit planning and through provision of technical information, content knowledge, and assistance to Museum and clients or partners.
  • Represents the Museum and its public programs externally in venues ranging from conferences to special events and media appearances. Maintains leadership affiliations in scholarly and professional organizations through active service (i.e., committees, councils, editorial review boards, funding review panels) and participation (i.e., attendance, panel discussions, etc.).
  • Provides staff liaison support and management of the Museum’s Board Research and Collections Committee and supports other Board Committees as requested. Participates on internal working committees as required.
  • Encourages staff professionalism, promote teamwork, and uses the resources and creativity necessary to develop solutions to Museum issues and concerns. Interacts with staff and Museum clients with tact, courtesy and unqualified respect at all times. Stays motivated and projects a positive and professional attitude towards fellow workers and clients. Cooperates and supports teamwork; maintains and strengthens customer relations.
  • Works in a safe manner so as not to endanger fellow staff members, volunteers and visitors. Complies with safety rules and regulations and establishes safe work practices. Reads all safety materials received. Promptly reports unsafe conditions and unsafe acts or accidents to appropriate individuals. Maintains assigned work area and equipment free to accident-producing conditions.
  • Performs other duties as requested to accomplish the goals of the Museum.

 

Qualifications

Education and Experience

  • PhD or equivalent experience in a field related to the Museum’s knowledge core.
  • Demonstrated knowledge of Hawaiian or Pacific culture(s), language, and history.
  • Commitment to the goals of the Museum and demonstrated understanding of operations of a museum.
  • Excellent administrative and management skills, preferably in a museum or related setting.
  • Excellent oral and written communication, presentation, and project management skills.
  • Demonstrated ability to obtain significant levels of grant funding and develop collaborations and community partnerships.
  • Proven, successful track record of program development and implementation in museum or related public environment.
  • · Demonstrated ability to plan and manage a department and staff with limited budgets to achieve organizational goals.
  • Solutions-oriented, diplomatic problem solver and true team player.
  • Software used: MS Word / Excel / Access as well as familiarity with internet and e-mail programs.
  • Familiarity with database programs a plus.

 

Direct Reports

Director of Natural Sciences; Director of Cultural Resources; Director of Library and Archives; Registrar; Conservator; Grants and Office Manager

Other Requirements

• Flexibility in working hours, as some evening and weekend work is required.

• Must have own car with proof of insurance and valid Hawai‘i Drivers’ License.

• Organized, analytical, and detail-oriented.

• Ability to manage multiple ongoing projects with little supervision.

• Ability to network with relevant community members, public officials and government agency staff.

• Ability to read, write and speak English clearly and proficiently.

• Effective verbal and written communication skills for a variety of audiences.

• Ability to work effectively in collaboration with others.

• Maintains a positive and respectful attitude.

• Professional, business-like appearance and demeanor.

Working Conditions

Office, laboratory, and field work environments may all apply. Some evening and weekend activities.

Hours: Full Time Salary, some evenings and weekends required
Salary: Commensurate with experience
Deadline to apply: Application will remain open until position is filled.
 

Apply For This Job

Hoʻokipa Ambassador

The Hoʻokipa Ambassador position covers a wide range of job duties that, together, facilitate and enhance our visitors’ experience at Bishop Museum. This facilitation takes many forms, from enhancing the visitors’ interactions by greeting, managing our traveling exhibits, facilitating traffic flow, handling basic cashiering duties, assisting groups and answering the main information line of the museum as visitors plan their visit. The Visitor Experience team’s overall goal is to enhance the visitor experience; primary responsibilities may be adjusted day of to assist with visitor flow and museum needs.

Duties and Responsibilities

  • Staff any designated exhibit positions that require staff coverage at Bishop Museum. Greet visitors as they enter the exhibit and explain nature of exhibit. Monitor lines of visitors waiting for exhibits, operate equipment as needed, and enforce any age or height requirements.
  • Ensure the exhibit is open in the morning; do a check to make sure all equipment is functional and all supplies are in place. Staff, monitor and resupply the exhibit during the day. Reorganize and resupply the exhibit at end of day.
  • Monitor volunteers in the exhibit: make sure they have adequate breaks, assist them with content, and update those volunteers on how to assist visitors in the exhibit space.
  • Using a cash box/iPad/tablet sell tickets to exhibits or programs and museum special events. Count out the balance for cash box and ensure starter fund is correct. Take credit card payments using portable device (card reader/iPad).
  • Submit balanced drawer/cash box at the end of each shift, file report of attendance and tickets sold when necessary. Verify balance with supervisor and report any discrepancies to supervisor immediately.
  • Greet visitors as they enter the museum and for special events; explain programs, admission prices, hours of event; direct visitors to the right entry point.
  • Greet trolley as it arrives at Bishop Museum. Provide information, welcome trolley riders and invite them to visit Bishop Museum.
  • Arrive at planetarium 10 minutes before the show to ensure that waiting line forms properly and that visitors in line understand the content of upcoming program.
  • Assist with ticket box admissions particularly on high volume days and for membership/advanced sales check in. 


Reception & Reservations:

  • Serve as the public’s first point of contact when they call Bishop Museum or email Visitor Experience. Provide assistance in the form of information, responding to visitor feedback and complaints, and direction specific staff members when needed.
  • Answering multiple phone lines and assess needs of caller.
  • Routing calls/emails to appropriate employees and staff throughout museum. Maintain an awareness of “who does what” and where to send calls/emails on such topics as membership, collections, donation, collection access, cultural and scientific inquiries, etc.
  • Taking and relaying messages when employees aren’t available, in situation where leaving a voice mail does not suffice.
  • Provide information to callers regarding Bishop Museum’s hours, admission prices, exhibit schedules, programs, and other information. Stay familiar with Museum’s permanent and temporary exhibits, regular daily program schedule, special events, special promotions and offerings.
  • Attend staff meetings and serve as ‘day of’ informational contact person for any programming or issues that come up with tours during the day. Report on daily operations, groups or programming to management and appropriate staff as needed.
  • Take bookings via phone, email and website for Bishop Museum tours and other programs; explain programs to customers, book events, follow up on any special situation or details.
  • Assist with greeting groups and group reservations.

 

Minimum Qualification

  • High school degree required; college degree preferred.
  • Ability to read/write/speak and communicate clearly in English in person and via phone and email.
  • Ability to understand, retain, and effectively communicate information about the Museum’s history, grounds, exhibits, merchandise, events, and policies to team members and visiting guests in a polite and professional manner with the “aloha spirit.”
  • Ability to work in a fast paced environment, multi-task and prioritize workload with thorough completion in a timely manner.
  • Demonstrate an outgoing and friendly personality.
  • Demonstrate a strong work ethic by taking the initiative to identify departmental needs and assisting with or taking ownership, correcting or implementing steps to remedy or improve the work environment, process, Guest experience, etc.
  • Must be fully computer literate, with demonstrated ability to set up sound systems, connect laptops to LCD projectors, and troubleshoot problems. 

 

Other Requirements

  • Required to interface with multiple technology devices and operating systems
  • Flexibility in working hours, weekend availability is essential
  • Professional business like appearance
  • Punctuality and reliable attendance is required 

 

Working Conditions

Evening work and weekend work is required. Positions may be required to work outdoors in the elements and at times in a bright/dark environment. Employee will be working in busy, sometimes noisy exhibit halls. On feet for 3-4 hours at a time. Regular walking duties, crossing campus on regular basis. Must be able to remain polite and professional when faced with long lines and high visitor demand.

Physical requirements

Ability to work in low lit or outdoor areas and to stand and walk for an extended period of time.

Hours: Part-Time Casual, some evening and weekends required
Salary: $12.08 an hour
Deadline to apply: Application will remain open until position is filled.
 

Apply For This Job

Asia Pacific Educator

The AP Educator delivers culture-based programming to Japanese school groups, community groups, and general public at Bishop Museum. In conjunction with other educators, he/she serves as a cultural content resource in the development, delivery, and evaluation of museum programs, exhibits, and special events.  He/she supports the Museum’s Japanese volunteer docents and interacting with museum guests. AP Educators are also responsible for the booking, coordination and delivery of daytime and evening programs to Japanese visitors Programs include public programs for the general visitor and for fee-based specialty programs.

Duties and Responsibilities

  • Provide programs to eastbound customers on topics ranging from hula to celestial navigation, for both daytime and evening programs. Some of the programs are presented in a team situation with an English-speaking presenter; other programs are presented solo. These include programs in the Museum’s planetarium and tours in Hawaiian Hall.
  • Work with tour operators and travel agents to schedule and accommodate tour groups. Maintain tour records. Answer calls in office, take bookings, arrange a facility and an instructor for programs such as hula instruction.
  • Provide clerical support for programming, including copying, generating invoices, mailing receipts, and other office responsibilities.
  • Assist Lead AP Educator in the development, revision, evaluation and implementation of cultural and multidisciplinary programming for school groups, community groups, and general public.
  • Prepare materials for each tour, including setting up luncheons as needed.
  • Provide translation duties for museum in terms of Japanese-language guides, signs and website.
  • Update the museum’s Japanese website and social media.
  • Assist the rest of the team in screening, training, and coordinating the work of Japanese-speaking docents.
  • Cover evening astronomy programs as needed. This includes operating planetarium equipment, welcoming visitors, and providing clerical support for programming.
  • Provide other daily operational assistance as needed.
  • Support museum contractees that deliver museum-specified programs such as Hula, ukulele, lau hala, and Hawaiian language.
  • Study and learn Hawaiian and Pacific Cultures, plants, and species for interpretation to the Japanese-speaking public.
  • Occasionally, deliver a museum program offsite as part of Japanese outreach program or English immersion experiences for Japanese visitors.
 

Qualifications

  • Bachelor’s degree, and/or four years of related experience, preferred
  • Must be fluent in both Japanese and English
  • Background in Hawaiian language and culture desired
  • Excellent public speaking skills
  • Ability to work with visitors in a courteous and engaging manner
  • Must be comfortable in operating audiovisual equipment, including planetarium
  • Experience in museum or visitor industry
 

Other Requirements

  • Flexibility in working hours, as regular evening and weekend work is required.
  • Professional business like appearance
  • Demonstrated good attendance record
  • Detail oriented
  • Computer literate
 

Direct Reports None

Working Conditions Position does require working on campus at night, in dim lights, in particular in planetarium and observatory. Tours require the employee to be on one’s feet for as long as 1 hour at a time.

Physical Requirements Ability to walk and stand for an extended period of time and occasional use of stairs.

Hours: Part-Time; some evening and weekends required
Salary: Commensurate with experience
Deadline to apply: Application will remain open until position is filled.

Apply for this job

Education Interpreter

This is a casual part-time position, up to 18 hours per week.   
The Education Interpreter is responsible for presenting high quality interpretive programs and interactive learning experiences for museum visitors and school groups in the Hawaiian Hall Complex, the Science Adventure Center, NOAA Science on a Sphere, the Watumull Planetarium and/or other exhibit gallery spaces as required.  On occasion, the Education Interpreter will be asked to assist Education Department staff in various ongoing projects, including grant related projects, outreach programming, and program development.  The Education Interpreter may also provide administrative, operational and/or programming support to the department.   
  
Responsibilities include: 
 
  • Present programs and provide exhibit interpretation for visitors during their visits to the Hawaiian Hall Complex, the Science Adventure Center, NOAA Science on a Sphere, the Watumull Planetarium and/or other exhibit gallery spaces.  This function includes the ability to present and talk comfortably in front of a range of audiences as well as staffing exhibit positions in temporary exhibits that require an interpretive staff presence 
  • Assist visitors and school groups during exhibit self-exploration 
  • Perform hands-on demonstrations in galleries which will provide supplemental information on exhibit themes and will assist visitors in understanding exhibit content. 
  • Work in a safe manner so as not to endanger fellow staff members, volunteers, and visitors. Comply with safety rules and regulations and establishes safe work practices. Read all safety materials received. Report unsafe conditions and unsafe acts directly to supervisor. Promptly report accidents to immediate supervisor. Maintain assigned work area and equipment free of accident producing conditions. 
 
Qualifications and Skills
 
  • Will consider current High School Juniors and Seniors, however a High School diploma or equivalent in training and experience is preferred.  
  • Must enjoy working with school children and with the general public. 
  • Experience in public speaking/performance and excellent presentation skills required. 
  • Experience in a professional working environment – ability to conduct and carry oneself with professionalism in a public-facing work environment.  
  • Experience working with children and presenting to a range of audiences 
  • Ability to effectively communicate with peers and visitors 
  • Ability to represent the museum with the highest level of professionalism and care 
  • Ability to connect with and engage with visitors 
  • Ability to manage multiple tasks 
  • Ability to work well with others 
  • Working knowledge of Hawaiian culture and history, preferred 
  • Working knowledge of general science, preferred 
  • Working knowledge of and ability to use a computer, including various Microsoft Office software (Outlook, Word, Excel and PowerPoint) 
  
Scheduling and Availability 
 
Generally, this position will be scheduled to work up to 18 hours per week.  While there is some flexibility, there is an increased need for weekend and holidays hours. 
 
On occasion, this position may be scheduled to work more than 18 hours a week, particularly during the Fall, Winter, Spring and Summer Intersession breaks.   
 
Hours: Part Time Hourly, some evenings and weekends required
Salary: 12.00
Deadline to apply: Application will remain open until position is filled.
 

Apply for this job

Bishop Museum is proud to be an Equal Opportunity Employer dedicated to affirmative action and workforce diversity.
It is our policy to consider all qualified applicants for all positions without regard to race, color, religion, sexual orientation, gender identity, national origin, age, marital status, or the presence of a non-job related medical condition or disability.

In compliance with federal law and as a condition of employment, all employees must be able to provide proof of eligibility to work in the United States.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact Cynthia Higa, Manager of Human Resources at (808) 848-4171.

Be a Part of Our Story

Celebrate the extraordinary history, culture, and environment of Hawaiʻi and the Pacific with a gift to Bishop Museum. As a partner in the Museum’s work, you can help to sustain vital collections, research, and knowledge, and inspire exploration and discovery with a tax-deductible donation.

OPEN DAILY 9 AM – 5 PM

1525 BERNICE STREET
HONOLULU, HAWAI’I 96817

OPEN DAILY 9 AM – 5 PM

1525 BERNICE STREET
HONOLULU, HAWAI’I 96817