Careers

Working with Bernice Pauahi Bishop Museum goes beyond preserving culture and furthering research. It is also meaningful and nourishing to the community we serve.

Click on links below for more information about Current Employment Opportunities, then click APPLY FOR THIS JOB at the bottom of the job description that appears to go to our online application(s).

Please note, we do not accept ‘open applications’ – you must indicate what position you are applying for when you submit your resume. Faxed, hand delivered and mailed resumes are scanned in Human Resources and forwarded to the hiring manager.

Vice President of Research and Collections

The Vice President of Collections and Research is a key leadership position that will play a critical role in Bishop Museum’s successful growth. He or she is responsible for the management and academic leadership of the Museum’s Collections and Research programs, which includes Natural Sciences, Cultural Resources, Library and Archives, Hawaii Biological Survey, Pacific Biological Survey, Pacific Center for Molecular Biology, Pacific Science Association and related local, national and international initiatives. He or she will work closely with the President & CEO and senior leadership team to implement the Museum’s new strategic plan with a focus on supporting and strengthening the Museum’s knowledge core—comprised of collections, research, and living culture—with an emphasis on partnerships, funding opportunities, improving access to collections, growing research, and sharing the Museum’s knowledge core through dynamic and innovative anchor programs and signature initiatives.

S/he must be an effective leader and team member who can work in a dynamic and collaborative environment. Additionally, he or she must know how to create and manage plans and budgets, be a data-driven, critical thinker, conversant with current technologies, comfortable in public presentations, and serve as a spokesperson to champion the Museum’s mission and priorities.

Duties and Responsibilities

  • Provides leadership and management for the Museum’s knowledge core, including collections, research, and living culture staff.
  • Responsible for the ensuring the highest possible standards of stewardship for the Museum’s collections and living culture resources. Leads the development of innovative research programs, sets the direction for collections use and access policies, and oversees management and care of collections in alignment with the overall strategic direction of the Museum.
  • Actively seeks and obtains financial support through grants, contracts, professional contracts and other resources to further Museum research objectives, support the collections, and/or to support major Museum programs. Works collaboratively with institutional advancement to support Museum fundraising efforts and cultivate donor prospects as needed.
  • Develops and implements long-range plans, strategies, budgets, operational planning procedures and evaluative/measurement tools that will ensure that all of the Museum’s research and collections activities conform to museum best practices, align with the Museum’s strategic plan, and meet the needs of the
  • Museum’s various audiences. Regularly evaluates research and collections operations for effectiveness and adjusts as needed.
  • Develops partnerships with external agencies, organizations, and community groups aligned with the museum’s strategic goals to broaden the Museum’s impact.
  • Works collaboratively with Exhibits and Education to develop dynamic and innovative anchor programs and signature initiatives that bring the Museum’s knowledge core to the public. Serves the Museum’s public programs goals through significant contributions in leading lectures, workshops, field trips, docent training, educational program development, exhibit planning and through provision of technical information, content knowledge, and assistance to Museum and clients or partners.
  • Represents the Museum and its public programs externally in venues ranging from conferences to special events and media appearances. Maintains leadership affiliations in scholarly and professional organizations through active service (i.e., committees, councils, editorial review boards, funding review panels) and participation (i.e., attendance, panel discussions, etc.).
  • Provides staff liaison support and management of the Museum’s Board Research and Collections Committee and supports other Board Committees as requested. Participates on internal working committees as required.
  • Encourages staff professionalism, promote teamwork, and uses the resources and creativity necessary to develop solutions to Museum issues and concerns. Interacts with staff and Museum clients with tact, courtesy and unqualified respect at all times. Stays motivated and projects a positive and professional attitude towards fellow workers and clients. Cooperates and supports teamwork; maintains and strengthens customer relations.
  • Works in a safe manner so as not to endanger fellow staff members, volunteers and visitors. Complies with safety rules and regulations and establishes safe work practices. Reads all safety materials received. Promptly reports unsafe conditions and unsafe acts or accidents to appropriate individuals. Maintains assigned work area and equipment free to accident-producing conditions.
  • Performs other duties as requested to accomplish the goals of the Museum.

 

Qualifications

Education and Experience

  • PhD or equivalent experience in a field related to the Museum’s knowledge core.
  • Demonstrated knowledge of Hawaiian or Pacific culture(s), language, and history.
  • Commitment to the goals of the Museum and demonstrated understanding of operations of a museum.
  • Excellent administrative and management skills, preferably in a museum or related setting.
  • Excellent oral and written communication, presentation, and project management skills.
  • Demonstrated ability to obtain significant levels of grant funding and develop collaborations and community partnerships.
  • Proven, successful track record of program development and implementation in museum or related public environment.
  • · Demonstrated ability to plan and manage a department and staff with limited budgets to achieve organizational goals.
  • Solutions-oriented, diplomatic problem solver and true team player.
  • Software used: MS Word / Excel / Access as well as familiarity with internet and e-mail programs.
  • Familiarity with database programs a plus.

 

Direct Reports

Director of Natural Sciences; Director of Cultural Resources; Director of Library and Archives; Registrar; Conservator; Grants and Office Manager

Other Requirements

• Flexibility in working hours, as some evening and weekend work is required.

• Must have own car with proof of insurance and valid Hawai‘i Drivers’ License.

• Organized, analytical, and detail-oriented.

• Ability to manage multiple ongoing projects with little supervision.

• Ability to network with relevant community members, public officials and government agency staff.

• Ability to read, write and speak English clearly and proficiently.

• Effective verbal and written communication skills for a variety of audiences.

• Ability to work effectively in collaboration with others.

• Maintains a positive and respectful attitude.

• Professional, business-like appearance and demeanor.

Working Conditions

Office, laboratory, and field work environments may all apply. Some evening and weekend activities.

Hours: Full Time Salary, some evenings and weekends required
Salary: Commensurate with experience
Deadline to apply: Application will remain open until position is filled.
 

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Digital Communications Coordinator

The Digital Communications Coordinator, supports key digital communications activities for the Museum including content management; content creation; social media; email marketing; website management; digital (search and social) advertising; and cross-platform analytics.  As an integral member of the communications and marketing team, s/he collaborates within and across the Museum’s cultural, scientific, operational, and administrative departments to fulfill organizational goals and milestones. Specifically, working to increase web traffic; social media audience engagement and growth; and email lead generation.  Working with the Director of Communications, this individual coordinates and supports the digital presence of the Museum’s exhibits, programs, services, and campaigns. Keeps abreast of trends and implements compelling digital communications initiatives, with creative and targeted content, to diverse audiences. Work experience/background in online communications and/or public relations; enjoys writing; and a working knowledge of design, photography, and videography is required.
 
Duties and Responsibilities:
 
Duties and responsibilities include, but are not limited to:
 
Content
  • Assist with managing the Museum’s planning, scheduling, and production calendars for its various channels
  • Assist with producing content, including copy, photography, infographics, and video
  • Assist with covering Museum events for broadcast on our various channels. This would involve some off-hours and weekend/holiday work
  • Assist with project management of communications and marketing-related design, photography, and video projects with both internal teams and external partners
  • Contribute to the development of thoughtful and engaging content strategy

 

Social Media
  • Ensure that the Museum’s social media channels remain responsive, collaborative, innovative, and engaging
  • Stay informed on emerging online communications tools, social media trends, and overall best practices
  • Execute on the social media strategic plan and oversee the Museum’s presence on all social media platforms (Including Facebook, Twitter, Instagram, LinkedIn, and YouTube) by responding to comments and messages and engaging with fans and followers, as well as partner organizations and entities
  • Write copy and schedule social media posts
  • Create and implement strategies to increase the number of fans/followers and to increase audience engagement on social media platforms
  • As needed, evaluate efforts and advise when social channels should be retired and/or when new channels should be explored

 

Website
  • Ensure the Museum’s website content and online postings are accurate, up-to-date, and on-brand
  • Ensure quality of web pages by formatting, copy editing, proofreading, and ensuring consistent style and brand voice

 

Email Marketing
  • Coordinate, build, edit, and distribute outbound email campaigns to support Museum programs and initiatives, including weekly newsletters, advocacy alerts, event promotions, and automated/triggered messages
  • Create and implement lead generation strategies to increase our subscriber base
  • Support routine maintenance and cleanup of email list

 

Reporting
  • Track and provide reports and analytics on social and email conversion metrics
  • Coordinate annual and other regular reporting on digital communications and marketing metrics for external stakeholders
  • Contribute to the preparation of regular and campaign-specific reports on website, social, and other digital communications performance to relevant staff

 

Other
Additional duties as assigned to advance the Museum’s mission.
 
Qualifications
  • Familiarity with Hawaiian and Pacific culture and history
  • Bachelor’s Degree required
  • Minimum one year experience in online communications, public relations, and/or online marketing
  • Strong communication and writing skills
  • Exceptional customer service skills
  • Demonstrated ability to collaborate with internal and external partners on multiple intricate, detailed, and time-sensitive projects
  • Demonstrated experience managing large, diverse online communities and global audiences, with the ability to diffuse potential hot-button issues
  • Experience with social media and email management platforms and tools
  • Proficiency in the Microsoft Office suite of programs
  • Basic knowledge of design and familiarity with Adobe Creative Suite and/or related tools
  • Experience with videography, photography, and copy writing for online channels
  • Familiarity with video editing tools preferred
  • The ideal candidate will have a passion for serving the Museum’s many stakeholders; the energy to manage multiple projects in a fast-paced environment; the initiative and creativity to explore new ways to engage the Museum’s diverse audiences; and the commitment to helping preserve our island homes’ history, culture, science, and environment

 

Other Requirements
  • The Digital Communications Coordinator will share social media management duties which include after-hours monitoring and responding on all channels. During emergency situations, this position will require extended shifts to assist with any and all Museum communications duties as needed
  • Flexibility in day to day working hours, as some evening and weekend work is required
  • Must have own car with proof of insurance and valid Hawai‘i Driver’s License
  • Professional, business-like appearance
  • Good attendance
  • Experience creating and working with processes and systems a plus

 

Hours: Full Time Salary, some evening and weekends required
Salary: DOE
Deadline to apply: Application will remain open until position is filled.
 

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Visitor Experience Reservationist

The Visitor Experience Reservationist takes reservations for visits to museum. For group bookings, duties include working out the schedule for each visit to the Bishop Museum, in coordination with the group leaders/teachers and museum staff; and also greeting and organizing on arrival. Books school field trips and non-school group reservations as well, including adult groups and fee-based specialty experiences. Serve as receptionist for museum.

Duties and Responsibilities

  • Take reservations for school groups coming to Bishop Museum. Review online reservations requests and in-person phone reservation requests. Explain the museum’s education programs and exhibits, book the reservations. Aspects of this duty:
  • Work with Education and Visitor Experience staff to ensure that all bookings concur with set policies on how many guests can be booked into exhibits and programs. Coordinate with appropriate manager in advance to work out solutions when there are unusually large booking or special requests.
  • Be familiar with all education programs offered to school groups and the goals and educational standards to which those programs are aligned, as well as being familiar with non-school group programming an tours offered.
  • Create daily schedule for group visits that rotates the various blocks of sub-groups through the exhibits and programs; ensure that groups and spread out to a point when no one exhibition hall or program is overtaxed.
  • Greet groups as they arrive, organize the group, provide directions. (Generally this means an 8 am arrival to prepare for the groups). Ensure that students and adults are properly identified as needed.
  • Book college groups, adult groups, senior groups according to group pricing standards. Work out the visitor schedule for those groups in coordination of Museum staff. Adhere to policies, pricing guidelines and other aspect of group visits.
  • Take bookings for specialty fee-based tours; send information on those bookings to staff others who need that information.
  • Serve as point person for other tour requests, such as for VIP visits and special needs groups.
  • Manage group payments and accounting for group bookings.
  • Staff the main phone information line for Museum. Serve as the public’s first point of contact when they call Bishop Museum, both in terms of those calling for information and those calling to talk to specific staff members:
  • Answer multiple phone lines and assess need of caller
  • Route calls to various employees throughout museum
  • Take and relay messages when employees aren’t available, in situation where leaving a voice mail does not suffice.
  • Be familiar with who does what at the Museum, to best route calls to the appropriate staff member. Example of calls will include: people wanting to donate artifacts to the museum; people calling with Hawaiian cultural questions; questions dealing with astronomy, geology, archaeology and other areas of knowledge; visitor comments and complaints; people attempting to reach a specific staff member.
  • Provide information to callers regarding Bishop Museum’s hours, admission prices, exhibit schedules programs and other information.
  • Other duties as assigned.

Qualifications

  • High School Diploma or GED
  • Ability to read/write/speak and communicate clearly in English (knowledge of other languages a plus)
  • Ability to work well with others
  • High level of problem solving skills in taking reservations and in working with any situations that arise on the day of the visit
  • Computer literate; proficient at MS Office, Word, Excel and Outlook
  • Outstanding customer serve skills, with excellent phone manner a must. High, demonstrated level of organizational skills. Must be able to handle multiple projects and maintain composure.

Other Requirements

  • Flexibility in working hours, as some evening and weekend work is required.
  • Professional business like appearance
  • Good attendance
  • Detail oriented
  • Ability to work in team-spirited manner with many different areas of the museum and with external customers.
  • Capable of handling pressure when multi-tasking
Hours: Part Time
Salary: DOE
Deadline to apply: Application will remain open until position is filled.
 

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Hoʻokipa Ambassador

The Hoʻokipa Ambassador position covers a wide range of job duties that, together, facilitate and enhance our visitors’ experience at Bishop Museum. This facilitation takes many forms, from enhancing the visitors’ interactions by greeting, managing our traveling exhibits, facilitating traffic flow, handling basic cashiering duties, assisting groups and answering the main information line of the museum as visitors plan their visit. The Visitor Experience team’s overall goal is to enhance the visitor experience; primary responsibilities may be adjusted day of to assist with visitor flow and museum needs.

Duties and Responsibilities

  • Staff any designated exhibit positions that require staff coverage at Bishop Museum. Greet visitors as they enter the exhibit and explain nature of exhibit. Monitor lines of visitors waiting for exhibits, operate equipment as needed, and enforce any age or height requirements.
  • Ensure the exhibit is open in the morning; do a check to make sure all equipment is functional and all supplies are in place. Staff, monitor and resupply the exhibit during the day. Reorganize and resupply the exhibit at end of day.
  • Monitor volunteers in the exhibit: make sure they have adequate breaks, assist them with content, and update those volunteers on how to assist visitors in the exhibit space.
  • Using a cash box/iPad/tablet sell tickets to exhibits or programs and museum special events. Count out the balance for cash box and ensure starter fund is correct. Take credit card payments using portable device (card reader/iPad).
  • Submit balanced drawer/cash box at the end of each shift, file report of attendance and tickets sold when necessary. Verify balance with supervisor and report any discrepancies to supervisor immediately.
  • Greet visitors as they enter the museum and for special events; explain programs, admission prices, hours of event; direct visitors to the right entry point.
  • Greet trolley as it arrives at Bishop Museum. Provide information, welcome trolley riders and invite them to visit Bishop Museum.
  • Arrive at planetarium 10 minutes before the show to ensure that waiting line forms properly and that visitors in line understand the content of upcoming program.
  • Assist with ticket box admissions particularly on high volume days and for membership/advanced sales check in. 


Reception & Reservations:

  • Serve as the public’s first point of contact when they call Bishop Museum or email Visitor Experience. Provide assistance in the form of information, responding to visitor feedback and complaints, and direction specific staff members when needed.
  • Answering multiple phone lines and assess needs of caller.
  • Routing calls/emails to appropriate employees and staff throughout museum. Maintain an awareness of “who does what” and where to send calls/emails on such topics as membership, collections, donation, collection access, cultural and scientific inquiries, etc.
  • Taking and relaying messages when employees aren’t available, in situation where leaving a voice mail does not suffice.
  • Provide information to callers regarding Bishop Museum’s hours, admission prices, exhibit schedules, programs, and other information. Stay familiar with Museum’s permanent and temporary exhibits, regular daily program schedule, special events, special promotions and offerings.
  • Attend staff meetings and serve as ‘day of’ informational contact person for any programming or issues that come up with tours during the day. Report on daily operations, groups or programming to management and appropriate staff as needed.
  • Take bookings via phone, email and website for Bishop Museum tours and other programs; explain programs to customers, book events, follow up on any special situation or details.
  • Assist with greeting groups and group reservations.

 

Minimum Qualification

  • High school degree required; college degree preferred.
  • Ability to read/write/speak and communicate clearly in English in person and via phone and email.
  • Ability to understand, retain, and effectively communicate information about the Museum’s history, grounds, exhibits, merchandise, events, and policies to team members and visiting guests in a polite and professional manner with the “aloha spirit.”
  • Ability to work in a fast paced environment, multi-task and prioritize workload with thorough completion in a timely manner.
  • Demonstrate an outgoing and friendly personality.
  • Demonstrate a strong work ethic by taking the initiative to identify departmental needs and assisting with or taking ownership, correcting or implementing steps to remedy or improve the work environment, process, Guest experience, etc.
  • Must be fully computer literate, with demonstrated ability to set up sound systems, connect laptops to LCD projectors, and troubleshoot problems. 

 

Other Requirements

  • Required to interface with multiple technology devices and operating systems
  • Flexibility in working hours, weekend availability is essential
  • Professional business like appearance
  • Punctuality and reliable attendance is required 

 

Working Conditions

Evening work and weekend work is required. Positions may be required to work outdoors in the elements and at times in a bright/dark environment. Employee will be working in busy, sometimes noisy exhibit halls. On feet for 3-4 hours at a time. Regular walking duties, crossing campus on regular basis. Must be able to remain polite and professional when faced with long lines and high visitor demand.

Physical requirements

Ability to work in low lit or outdoor areas and to stand and walk for an extended period of time.

Hours: Part-Time Casual, some evening and weekends required
Salary: $12.08 an hour
Deadline to apply: Application will remain open until position is filled.
 

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Director of Membership and Annual Giving

The Director of Membership and Annual Giving is a key member of the Institutional Advancement team, overseeing the Museum’s membership and annual giving program with an emphasis on growth and expanding member and donor engagement as a part of a comprehensive membership and fundraising program. The director is responsible for cultivating and acquiring new members while stewarding, retaining, and upgrading current members. S/he provides strategic oversight to the Museum’s membership program and manages the day-to-day implementation of all acquisition, retention, and cultivation initiatives for members to include and not limited to communications, renewals, benefits, collateral, and acquisition/upgrade/reactivation campaigns. S/he is also responsible for the identification, stewardship, and cultivation of potential major gift prospects through a comprehensive leadership annual giving program. S/he possesses strong writing skills for membership appeals and promotions, and coordinates the activities of the Bishop Museum Association Council. The Director is energetic, thoughtful, and highly personable in nature and values exceptional service, quality work, and personal relationships. He/she is responsible for accurate and timely fulfillment of membership processing, acknowledgements, and member requests. The position works closely with the VP of Institutional Advancement on developing strategies to grow membership, retain and upgrade current members, and cultivating potential prospects.
 
 
Duties and Responsibilities
 
  • Oversees the development and strategic direction for the growth of the Museum’s membership program; implements best strategies in stewardship, renewal and upgrading of current members, acquiring new members and visitor conversion.
  • Manage portfolio of 300+ members at the Benefactor and Visionary levels.
  • Develop and implement a leadership annual giving program by identifying potential prospects.
  • Establish and implement strategies for stewarding and cultivating potential prospects.
  • Develops and directs strategies driving integrated mail, on-line and telephone campaigns to acquire, upgrade, and renew members. Coordinates and implements monthly membership renewal program (direct mail, email) in accordance with monthly mailing schedule. Drafts letter copy for different audience segments, pulls and customizes mailing lists and variable data, and works with print vendor to ensure quality and timely drop of each mailing. Maintains schedule of solicitations and membership campaigns.
  • Evaluates effectiveness of current membership program services, benefits, and policies, relating to retention and acquisition of members on a regular basis. Recommends, designs, and implements changes to improve effectiveness and efficiency.
  • Serves as primary representative of the Museum’s membership program on a daily basis, and at all membership events, including exhibition openings, museum programs, and members-only events. The position fields membership inquiries, manages membership event reservations, and coordinates email correspondence.
  • Partners with others across the Museum to implement promotions, partnerships, and communications that promote membership experience and enhance visitor conversion. Coordinate graphic design of membership collateral, signage, and other materials; support the museum’s online presence for members via social media (from the membership perspective); and manage Membership pages on museum website, including all web portals related to membership giving.
  • Generates reports to measure results of membership campaigns, and overall member retention and growth. Monitors progress towards revenue goals and provides regular reports.
  • Responsible for membership data entry and fulfillment (membership acknowledgements and member cards).
  • Fosters the growth of best practices in data management and member relations.
  • Together with the Special Events Coordinator and Director of Corporate Relations and Special Events, provides support for membership events, including Member Previews, Behind-the-Scenes Tours, and other member events.
  • Serves as primary membership liaison to the Bishop Museum Association Council (BMAC) and provides direction and support for their meetings, events, and initiatives.
  • Oversees the member and donor prospect correspondence and acknowledgement process.
  • Communicates and coordinates regularly, maintaining a collaborative and communicative working relationship with supervisor and peers within IA and throughout the Museum.
  • Performs other duties as needed

 

Qualifications
 
  • Bachelor’s Degree required.
  • Minimum three years’ experience in a non-profit membership, annual giving or development program required; experience with multi-channel direct marketing campaigns preferred.
  • Strong experience with databases or CRM. Altru, Blackbaud or similar highly preferred.
  • Strong analytical and report writing skills.
  • Strong communication skills.
  • Highly organized and detail-oriented, excellent time management skills with ability to meet deadlines. Accuracy and timeliness essential.
  • Ability to manage multiple projects and tasks simultaneously.
  • Ability to manage, train, and retain direct reports.
  • Ability to interact with people of all levels and backgrounds.
  • Demonstrated proficiency in MS Office to include Word, Excel, PowerPoint, and Outlook.
  • Demonstrated ability to manage multiple tasks and maintain composure under time constraints.
  • Proven ability to work both independently and collaboratively to achieve departmental goals
  • Exceptional interpersonal skills; warm and pleasant demeanor

 

Other Requirements
 
  • Flexibility in working hours, as some evening and weekend work is required.
  • Must have own car with proof of insurance and valid Hawai‘i Driver’s License
  • Professional, business-like appearance
  • Good Attendance
  • Detail-oriented
  • Familiarity with Hawaiian or Pacific culture and history a plus
 
Hours: Full Time Salary, some evening and weekends required
Salary: DOE
Deadline to apply: Application will remain open until position is filled.
 

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Donor Database Manager

The Database Manager is an integral member of the Institutional Advancement team. The manager is responsible for the institutional customer relationship management database. Primary duties include processing, acknowledging, and tracking of all memberships and donor contributions to the Museum’s programs/projects in accordance with both Museum and IRS regulations. This individual must be able to effectively navigate a CRM database to generate a wide array of reports, mailing lists, prospect lists, etc, and also provides support for the Museum’s accounting department in reconciling the database with the Museum’s accounting software. This position is also responsible for the overall integrity and cleanliness of the Museum database.

 
Duties and Responsibilities
 
  • Primary responsibility for the Museum database to include data entry to process and track all Museum donations to the appropriate funds/projects, training of staff, implementation of new features, data analysis and reporting
  • Manages and implements the acknowledgement process for each donation received in a timely manner
  • Drafts acknowledgement letters based on various donor levels
  • Proactively generates member/donor reports for the Ka ‘Elele Journal, Annual Report, Membership Program, Capital Campaign, and other reports as requested by Institutional Advancement, Accounting, Senior Management, or other department heads
  • Oversees institutional training and usage guidelines for the database
  • Works closely with the Visitor Experience and other front of house staff to ensure proper entry of data, train new staff, provide support and guidance as needed
  • Works closely with the Museum’s accounting department in reconciling the database with the accounting software on a monthly basis, adjusting discrepancies, and supporting the Museum’s annual financial audit
  • Works closely with the development team on the Museum’s fundraising objectives, which includes ongoing improvement of database tracking, reporting, and management of the CRM for fundraising purposes
  • Responsible for the accuracy, integrity and cleanliness of the database; stays current on latest database technology and recommends and implements regular improvements to system maintenance and end user experience
  • Maintains an accurate and current donor filing system
  • Assists with other Institutional Advancement projects as assigned, including staffing events.
Qualifications
 
  • Bachelor’s Degree or equivalent work experience
  • Demonstrated proficiency in database, spreadsheet and word processing software, required (MS Office)
  • Database or Customer Relationship Management software experience required, preferably Altru or Blackbaud
  • Must be able to manage multiple tasks simultaneously
  • Must have excellent organizational skills
  • Must be able to work within a team environment and provide support to staff throughout the museum
  • Accounting background helpful
Other Requirements
 
  • Team player, able to work well with others including volunteers
  • Good Attendance
  • Occasional evening and weekend hours may be required
  • Ability to work independently
Hours: Full Time Salary, some evening and weekends required
Salary: DOE
Deadline to apply: Application will remain open until position is filled.
 

Sales Manager

The Sales Manager plays an integral role in leading efforts to increase admissions-based and group sales revenue for Bishop Museum, with particular focus on non-resident visitor admissions. Responsibilities include but are not limited to: leading the Museum’s sales efforts aligned with the institution’s strategic plan and business planning goals; serving as liaison with all sectors of the visitor industry; maintaining affiliate database and annual contracts; and the development and marketing of new programs/tours that will leverage Bishop Museum’s assets and appeal to visitor sectors in the eastbound and westbound markets. This position is responsible for building, growing and maintaining relationships with travel agencies and markets that drive visitation to the Museum, in both westbound and eastbound markets.  The Sales Manager will work to develop and promote programs that capture sales opportunities and meet revenue goals for the Museum. Close coordination with the marketing department, retail/ admissions department, the education department and the guest services department is a must to ensure brand, sales and program alignment.  The position also ensures that booking systems and portals for various tourism groups are accessible, up-to-date, organized, clear and user-friendly.  S/he must be able to work effectively with industry professionals to develop a vision and drive admissions sales for this internationally significant institution.
 
Duties and Responsibilities
 
  • Build and grow tourism industry partners and curate high-value experiences and tour packages for Westbound/Eastbound Groups.
  • Develop and maintain positive relationships and partnerships with external agencies and organizations to increase Museum admission sales.
  • Develop and strengthen relationships with travel industry partners and their staff to better education them on the offerings Bishop Museum has to offer.
  • Identify and analysis new strategic partnerships and markets within Tourism industry to build larger audience
  • Implement regular FAM tours to assist with familiarizing industry professions and partners on how to best sell Museum experiences.
  • Manage contracts with industry partners under the supervision of the Director of Sales & Events.
  • Monitor and drive content for external tourism websites.
  • Work with tour operators and travel agents to schedule and accommodate tour groups.  Maintain records.
  • Coordinate with Visitor Experience and group reservations staff to schedule and confirm reservations.
  • Develop and implement effective sales strategies to maximize revenue generation while weighing the value of each piece of business against Museum objectives.
  • Collaborate with the Director of Sales & Events to build, curate and maintain experiences that drive visitation and sales.
  • Work with the Museum’s Media and Marketing team to build a robust repertoire of content that highlights Bishop Museum sales opportunities.
  • Conduct sales calls to key accounts or major prospects.
  • Adjust sales and promotional strategies based on competitive market and market segment knowledge.
  • Develop system for monitoring, evaluating and reporting of progress in nonresident sales areas.
  • Maintain accurate and up-to-date records in wholesale contracts and admission-based offers.
  • Represent the Museum to promote Bishop Museum and its core values and mission
  • Attend travel and industry functions, events, trade shows and conferences, aimed at selling and cultivating the visitor market and deemed relevant to increase sales and advance partnerships., as needed.
  • Occasionally, provide clerical support for programming, including copying, generating invoices, mailing receipts, and other office responsibilities.
  • Respond to all phone and email requests within a 24-hour period.
  • Provide other daily operational assistance as needed
  • Other duties as assigned.
 
Qualifications
 
  • Bachelor’s degree in Travel Industry Management or closely related discipline and/or equivalent combination of education and experience or related experience preferred, but not necessary.
  • Strong passion of Hawaiian culture, history, leisure sales, tour & travel market.
  • Positive, hospitality-oriented attitude.
  • Excellent communication and presentation skills; experience in public interactions desirable.
  • Attention to detail, a high degree of organization and a knack for procedures and systems management.
  • Ability to be assertive and persuasive.
  • Demonstrated ability to understand customer requirements and translating these into sales solutions.
  • Must also be able to travel as needed to conferences, trade shows, tenant offices and other company offices.
  • Ability to work well on multiple projects and deadlines simultaneously.
  • Commitment to the mission, values, and programs of Bishop Museum.
  • Ability to maintain a flexible schedule
  • Working knowledge of MS Office software suite including Word, Excel and PowerPoint.
 
Other Requirements
 
  • Flexibility in working hours, as some evening and weekend work is required.
  • Must have own car with proof of insurance and valid Hawai‘i Driver’s License.
  • Organized, analytical, and detail-oriented.
  • High energy and ability to be active for extended amounts of time.
  • Ability to manage multiple ongoing projects with little supervision.
  • Ability to read, write and speak English clearly and proficiently.
  • Effective verbal and written communication skills for a variety of audiences.
  • Ability to work effectively in collaboration with others.
  • Professional, business-like appearance and demeanor.
  • Familiarity with Hawaiian or Pacific culture and history a plus.
  • Ability to converse in additional languages, such as Japanese, preferred.
 
Direct Reports
 
This position does not supervise others.
 
Working Conditions
 
Most hours of the day are spent driving and walking in the field with clients.  Some office hours will be necessary.  Occasional evening or weekends needed and ability to work outdoors.
 
Hours: Part Time Salary, some evening and weekends required
Salary: DOE
Deadline to apply: Application will remain open until position is filled.
 

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Asia Pacific Educator

The AP Educator delivers culture-based programming to Japanese school groups, community groups, and general public at Bishop Museum. In conjunction with other educators, he/she serves as a cultural content resource in the development, delivery, and evaluation of museum programs, exhibits, and special events.  He/she supports the Museum’s Japanese volunteer docents and interacting with museum guests. AP Educators are also responsible for the booking, coordination and delivery of daytime and evening programs to Japanese visitors Programs include public programs for the general visitor and for fee-based specialty programs.

Duties and Responsibilities

  • Provide programs to eastbound customers on topics ranging from hula to celestial navigation, for both daytime and evening programs. Some of the programs are presented in a team situation with an English-speaking presenter; other programs are presented solo. These include programs in the Museum’s planetarium and tours in Hawaiian Hall.
  • Work with tour operators and travel agents to schedule and accommodate tour groups. Maintain tour records. Answer calls in office, take bookings, arrange a facility and an instructor for programs such as hula instruction.
  • Provide clerical support for programming, including copying, generating invoices, mailing receipts, and other office responsibilities.
  • Assist Lead AP Educator in the development, revision, evaluation and implementation of cultural and multidisciplinary programming for school groups, community groups, and general public.
  • Prepare materials for each tour, including setting up luncheons as needed.
  • Provide translation duties for museum in terms of Japanese-language guides, signs and website.
  • Update the museum’s Japanese website and social media.
  • Assist the rest of the team in screening, training, and coordinating the work of Japanese-speaking docents.
  • Cover evening astronomy programs as needed. This includes operating planetarium equipment, welcoming visitors, and providing clerical support for programming.
  • Provide other daily operational assistance as needed.
  • Support museum contractees that deliver museum-specified programs such as Hula, ukulele, lau hala, and Hawaiian language.
  • Study and learn Hawaiian and Pacific Cultures, plants, and species for interpretation to the Japanese-speaking public.
  • Occasionally, deliver a museum program offsite as part of Japanese outreach program or English immersion experiences for Japanese visitors.
 

Qualifications

  • Bachelor’s degree, and/or four years of related experience, preferred
  • Must be fluent in both Japanese and English
  • Background in Hawaiian language and culture desired
  • Excellent public speaking skills
  • Ability to work with visitors in a courteous and engaging manner
  • Must be comfortable in operating audiovisual equipment, including planetarium
  • Experience in museum or visitor industry
 

Other Requirements

  • Flexibility in working hours, as regular evening and weekend work is required.
  • Professional business like appearance
  • Demonstrated good attendance record
  • Detail oriented
  • Computer literate
 

Direct Reports None

Working Conditions Position does require working on campus at night, in dim lights, in particular in planetarium and observatory. Tours require the employee to be on one’s feet for as long as 1 hour at a time.

Physical Requirements Ability to walk and stand for an extended period of time and occasional use of stairs.

Hours: Part-Time; some evening and weekends required
Salary: Commensurate with experience
Deadline to apply: Application will remain open until position is filled.

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Education Interpreter

This is a casual part-time position, up to 18 hours per week.   
The Education Interpreter is responsible for presenting high quality interpretive programs and interactive learning experiences for museum visitors and school groups in the Hawaiian Hall Complex, the Science Adventure Center, NOAA Science on a Sphere, the Watumull Planetarium and/or other exhibit gallery spaces as required.  On occasion, the Education Interpreter will be asked to assist Education Department staff in various ongoing projects, including grant related projects, outreach programming, and program development.  The Education Interpreter may also provide administrative, operational and/or programming support to the department.   
  
Responsibilities include: 
 
  • Present programs and provide exhibit interpretation for visitors during their visits to the Hawaiian Hall Complex, the Science Adventure Center, NOAA Science on a Sphere, the Watumull Planetarium and/or other exhibit gallery spaces.  This function includes the ability to present and talk comfortably in front of a range of audiences as well as staffing exhibit positions in temporary exhibits that require an interpretive staff presence 
  • Assist visitors and school groups during exhibit self-exploration 
  • Perform hands-on demonstrations in galleries which will provide supplemental information on exhibit themes and will assist visitors in understanding exhibit content. 
  • Work in a safe manner so as not to endanger fellow staff members, volunteers, and visitors. Comply with safety rules and regulations and establishes safe work practices. Read all safety materials received. Report unsafe conditions and unsafe acts directly to supervisor. Promptly report accidents to immediate supervisor. Maintain assigned work area and equipment free of accident producing conditions. 
 
Qualifications and Skills
 
  • Will consider current High School Juniors and Seniors, however a High School diploma or equivalent in training and experience is preferred.  
  • Must enjoy working with school children and with the general public. 
  • Experience in public speaking/performance and excellent presentation skills required. 
  • Experience in a professional working environment – ability to conduct and carry oneself with professionalism in a public-facing work environment.  
  • Experience working with children and presenting to a range of audiences 
  • Ability to effectively communicate with peers and visitors 
  • Ability to represent the museum with the highest level of professionalism and care 
  • Ability to connect with and engage with visitors 
  • Ability to manage multiple tasks 
  • Ability to work well with others 
  • Working knowledge of Hawaiian culture and history, preferred 
  • Working knowledge of general science, preferred 
  • Working knowledge of and ability to use a computer, including various Microsoft Office software (Outlook, Word, Excel and PowerPoint) 
  
Scheduling and Availability 
 
Generally, this position will be scheduled to work up to 18 hours per week.  While there is some flexibility, there is an increased need for weekend and holidays hours. 
 
On occasion, this position may be scheduled to work more than 18 hours a week, particularly during the Fall, Winter, Spring and Summer Intersession breaks.   
 
Hours: Part Time Hourly, some evenings and weekends required
Salary: 12.00
Deadline to apply: Application will remain open until position is filled.
 

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Security Guard 3rd Watch (4 pm to 12 am)

Security Guard 3rd Watch (4 pm to 12 am)
Provide protection and safety for Bishop Museum visitors, staff, volunteers, collections, and buildings. Direct vehicular and pedestrian traffic as needed. Assume responsibility for building, contents, and staff during non-public hours. Complete written reports and logs as required.
 
Qualifications :
 
  • Must have experience in security, preferably in a museum or educational environment.
  • Must have patience interacting with children and senior citizens
  • Be tactful in dealing staff, researchers and visitors
  • Able to communicate effectively, both verbally and in written form
  • Capable of original thinking and planning.
 
Required license or certification : Valid Security Guard Card issued by the State of Hawai’i
 
Education : High school diploma or GED
 
Hours: Full Time Salary
Salary: DOE
Deadline to apply: Application will remain open until position is filled.
 

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Bishop Museum is proud to be an Equal Opportunity Employer dedicated to affirmative action and workforce diversity.
It is our policy to consider all qualified applicants for all positions without regard to race, color, religion, sexual orientation, gender identity, national origin, age, marital status, or the presence of a non-job related medical condition or disability.

In compliance with federal law and as a condition of employment, all employees must be able to provide proof of eligibility to work in the United States.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact Cynthia Higa, Manager of Human Resources at (808) 848-4171.

Be a Part of Our Story

Celebrate the extraordinary history, culture, and environment of Hawaiʻi and the Pacific with a gift to Bishop Museum. As a partner in the Museum’s work, you can help to sustain vital collections, research, and knowledge, and inspire exploration and discovery with a tax-deductible donation.

OPEN DAILY 9 AM – 5 PM

1525 BERNICE STREET
HONOLULU, HAWAI’I 96817

OPEN DAILY 9 AM – 5 PM

1525 BERNICE STREET
HONOLULU, HAWAI’I 96817