Job Purpose
Under the general supervision of the Director of IT, the Help Desk Technician provides support for Information Technology resources including hardware, software, network, and other computing devices. A Help Desk Technician is responsible for the installation, configuration, testing, deploying, monitoring, and supporting electronic devices, including desktop, laptop computers, printers, network, and other computing devices under the MS Windows 10/11 and/or Mac OS platform. This role is also responsible for the maintenance and support of physical and virtual infrastructure in deployed and on campus computing environments to support the Museum’s operations.  

Duties & Responsibilities

• Serve as the initial contact for reporting technical issues and answering questions regarding deployment, upgrades, installations, and other software/hardware/network issues.
• Accurately diagnose staff’s technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources.
• Effectively implement the steps found in available resources by following the instructions and providing in person or using a variety of remote access, user admin, and related tools to assist Museum staff.
• Clearly and thoroughly document requests for assistance electronically or in the ticket management system (if available), track incidents through to resolution and provide technical support and services in a timely manner.
• Respond to staff’s technical issues in person, via phone, email and computer chat in a timely manner.
• Install, make changes and repair computer hardware, software, printer, and other computing devices.
• Document and analyze technical issues and customer interactions for management review.
• Create manuals for technical support and maintenance for business continuity and training.
• Follow protocol and escalate unresolved issues to the next Tier with the next level of difficulty.
• Monitor, maintain, and provide monthly reports of the inventory for hardware, software, network, and licensing information to supervisors.
• Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.
• Participates in identifying hardware/software-related problems, errors, system inabilities and deficiencies, and recommends solutions to such issues.   
• Assist troubleshooting network, servers, storage devices, backup, and disaster recovery problems under the supervision of the Infrastructure Engineer and the Director of IT.
• Researching, attending training sessions and conferences to stay current with best practices on how to help customers’ technical issues.
• Participate and provide orientation/training for new technology implementation to staff.
• Perform other duties as needed to accomplish the Museum’s mission. 

Qualifications

• Bachelor’s degree in computer science, Engineering, or MIS (Management Information System) and at least 1-year prior experience in IT help desk support. 
• Maybe substituted with 2-year accredited college or university in Computer Science, Engineering, or MIS (Management Information System) degree and minimum 2 years of professional work experiences in IT help desk supports with technical certifications (such as Microsoft or Cisco, or Google Certification.) 
• Basic knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience
• Must be familiar with various computers and operating systems (such as MS Windows 10/11, Linux, and Mac OS), MS Office, MS Outlook administration, Programming language knowledge/skills, Database knowledge/skills, and video conference support experiences.  

Other Requirements
Flexibility in working hours, as some evening and weekend work is required.

Direct Reports
None

Working Conditions
Occasional evening and weekend work required.

Physical Requirements
Occasionally required to stand for extended periods of time, climb stairs, lift heavy objects, and do repetitive tasks with few breaks. 

Hours
Full-Time, Salary, Exempt

Deadline to Apply
The application will remain open until the position is filled.

Equal Opportunity Employer
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.

Job Purpose
The Corporate and Industry Relations Manager plays an integral role in the stewardship of the Museum’s corporate, military and visitor industry partners in support of Institutional Advancement’s overarching fundraising and revenue strategy. This position will be key in developing strategy and strengthening relationships with various partners through sharing the Museum’s mission, vision and values in support of the Museum’s institutional priorities with a focus on the visitor industry, military, and emerging business markets.

Responsibilities include but are not limited to: building, growing and maintaining relationships with the business, visitor industry and military community to build our base of support and increase visitation to and membership acquisition for the Museum; serving as liaison with various sectors of the business community; maintaining affiliate database and annual contracts; maintaining a pipeline of partners and annual contracts; developing and marketing programs and opportunities that will leverage Bishop Museum’s mission and value to the visitor industry, military, and corporate sectors to increase engagement and support. The Corporate and Industry Relations Manager must be able to work collaboratively and effectively with multiple teams across the museum as well as with industry professionals.

Duties and Responsibilities

• Develops and strengthens relationships with corporate, military, and visitor industry partners through sharing the Museum’s mission, vision, values and exploring meaningful opportunities to partner and collaborate in support of the Museum’s various programs and institutional priorities.
• Develops, implements and evaluates effective strategies to maximize revenue generation and ROI from value-driven partnerships. This could include the stewardship of our visitor industry/corporate partners through group tour requests, admission and membership discounts and promotions, and special packages.
• Works in close coordination with the Marketing, Visitor Experience, Education and Membership teams to ensure brand, sales and program alignment.
• Works to identify and align visitor industry relations, military sector and corporate program goals and objectives including corporate partner/sponsorship benefits to maximize engagement and revenue with existing and new partners.
• Works to identify, develop and implement corporate partner revenue opportunities (local, national and international) through identifying CSR, ESG related employee, client and member-based engagement.
• Identify, maintain and manage a pipeline of business community partners ongoing analysis of new strategic partnerships and markets to expand the Museum’s base of support.
• Take a proactive approach to outreach and communication to key accounts or major prospects to generate new business
• Manage contracts with industry partners and assist with corporate partnership and sponsorship deliverables.
• Coordinate with Membership team to process and fulfill Corporate Partnership memberships.
• Maintain and manage pipeline of key account records and admission-based promotions and data to ensure that the data and reporting is up to date in Museum’s CRM (currently Blackbaud’s Altru).
• Adjust sales and promotional strategies based on competitive market and market segment knowledge.
• Maintain accurate and up-to-date records in wholesale contracts and admission-based offers.
• Work with visitor bureaus, tour operators, travel agents and corporate marketing teams to schedule and accommodate tour groups. Coordinate with Visitor Experience and Group Reservations teams to schedule and confirm reservations.
• Attend travel and industry functions, events, trade shows and conferences, aimed at promoting and cultivating the visitor market and deemed relevant to increase sales and advance partnerships, as needed.
• Represent the Museum to promote Bishop Museum and its core values and mission
• Develop system for monitoring, evaluating and reporting progress of visitor industry and corporate partner related group sales revenue.
• Implement regular FAM tours to assist with familiarizing industry professions and partners on how to best engage interest in, and promote Museum experiences.
• Process monthly Invoices on corporate and visitor industry payments by reconciling vouchers and/or discount reports
• Occasionally, provide clerical support including copying, generating invoices, documentation, mailing receipts, and other office responsibilities.
• Respond to all phone and email requests within a 24-hour period.
• Provide other daily operational assistance as needed
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Travel Industry Management or closely related discipline and/or equivalent combination of education and experience or related experience preferred, but not necessary.
• Strong passion of Hawaiian culture, history, leisure sales, tour & travel market.
• Positive, hospitality-oriented attitude.
• Excellent communication and presentation skills; experience in public interactions desirable.
• Attention to detail, a high degree of organization and a knack for procedures and systems management.
• Ability to be assertive and persuasive.
• Demonstrated ability to understand customer requirements and translating these into sales solutions.
• Must also be able to travel as needed to conferences, trade shows, tenant offices and other company offices.
• Ability to work well on multiple projects and deadlines simultaneously.
• Commitment to the mission, values, and programs of Bishop Museum.
• Ability to maintain a flexible schedule
• Working knowledge of MS Office software suite including Word, Excel and PowerPoint.

Other Requirements

• Flexibility in working hours, as some evening and weekend work is required.
• Must have own car with proof of insurance and valid Hawai‘i Drivers License.
• Organized, analytical, and detail-oriented.
• High energy and ability to be active for extended amounts of time.
• Ability to manage multiple ongoing projects with little supervision.
• Ability to read, write and speak English clearly and proficiently.
• Effective verbal and written communication skills for a variety of audiences.
• Ability to work effectively in collaboration with others.
• Professional, business-like appearance and demeanor.
• Familiarity with Hawaiian or Pacific culture and history a plus.
• Ability to converse in additional languages, such as Japanese, preferred.

Direct Reports
None

Working Conditions
Occasional evening or weekends needed.

Physical Requirements
Ability to walk and stand for long periods of time.

Hours
Full-Time, Exempt, Salary

Deadline to Apply
The application will remain open until the position is filled.

Equal Opportunity Employer

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.

Job Purpose 

The Informatics Web Developer is responsible for building and maintaining online systems that bridge Museum collections, research data, and analysis for data delivery to various end points and users. This position will centralize collections website development into a unified framework and transform how the Bishop Museum aggregates and shares information from diverse sources into the future.

Duties and Responsibilities 

• Responsible for the design, development, testing, and maintenance of innovative and dynamic websites and applications for museum collections data and related information. Develop systems that integrate high volume (millions of records) and independent data sources into an integrated online platform. 
• Implement advanced search capabilities and indexing across large datasets. 
• Work with internal or external UX/UI consultants to implement consistent design standards and user experiences. 
• Build connections between content management systems and collections information systems via application programming interfaces (APIs). 
• Audit existing collections and research websites and applications, assess for vulnerabilities, and recommend improvements and new strategies for future development. 
• Transform and aggregate data from various sources with disparate schemas, build useful and elegant tools for editing metadata, and develop custom APIs and services for both internal and external uses. 
• Support and help design a number of wide-ranging and evolving initiatives to support the way collections and research-related information is stored, integrated, and published. 
• Work collaboratively with collections and research staff to gather requirements and develop innovative and interactive online experiences, applications, services, and data-driven products 
• Implement web analytics and search engine optimization (SEO) strategies for all sites. 
• Monitor site performance and troubleshoot issues.   
• Perform other duties, as assigned, to accomplish the goals of the Museum. 

Qualifications 

• Bachelor’s degree in Information Science, Management Information Systems, Computer Science, Museum Studies, or equivalent experience required. 
• 2-5 years development experience required. 
• Familiarity with XML-based information technologies (eg XSD, XSLT, XPath, XQuery) required. 
• Familiarity with a broad range of programming languages and databases, with an aptitude for learning new technologies as required, including PHP, jQuery, SQL, NoSQL, Apache, Solr, JavaScript, JSON.  
• Experience with web content management systems such as WordPress or Drupal. 
• Experience working with diverse stakeholders to gather requirements, design, and implement workflows and schemas for content development in web-based systems. 
• Experience implementing mapping and GIS frameworks. 
• Experience working with collections management systems preferred. 
• Familiarity with museum data standards and interoperability frameworks (Darwin Core, CIDOC CRM, CDWA, Dublin Core, etc.) preferred. 
• Excellent interpersonal, time management, communication, and organizational skills; ability to work effectively as part of a team and independently. 

Other Requirements 

• Flexibility in working hours, as some evening and weekend work is required. 
• Good attendance. 
• Detail-oriented. 

Direct Reports 
None

Working Conditions 
Occasional evening and weekend work required.

Physical Requirements 
Occasionally required to stand for extended periods of time, climb stairs, lift heavy objects, and do repetitive tasks.

Job Purpose 

The Digital Asset Manager is responsible for coordinating the management and preservation of Bishop Museum’s digital assets across cultural and natural science collections. This position will oversee the entire lifecycle of institutional digital assets, including capture, processing, ingestion, cataloging, description, migration, storage, security, access, retrieval, and dissemination. 

Duties and Responsibilities 

• Lead and develop an institution-wide collections digital asset management strategy for Bishop Museum. 
• Assess existing institutional digital assets and help create a roadmap for centralizing digital asset management for long-term digital preservation. 
• Perform a wide-ranging quality control assessment of existing digital assets and corresponding metadata and assist in bringing assets up to appropriate standards. 
• Develop institutional guidelines and metadata standards, in conjunction with input from collections managers from multiple disciplines, for future digital asset creation. 
• Facilitate the integration of digital assets with collections data records in the EMu or other collections management databases. 
• Capture, organize, and catalog digital asset types as needed, including images, video, audio, sound, and text documents. 
• Facilitate the retrieval of assets, assist other departments with ingesting and searching for assets, and generate asset reports. 
• Assist with the installation, management, and troubleshooting of digitization equipment as requested. 
• Establish, refine, and enforce file naming standards. 
• Train staff in digitization, photography, and metadata standards as needed. 
• Write user documentation related to digitization workflows, digital asset management, and metadata standards. 
• Investigate Digital Asset Management System needs at the institution. 
• Participate in equipment selection and digitization workflow creation for collections digitization projects. 
• Help prepare written text for digitization needs in grant proposals. 
• Distribute assets to internal users and external partners on request. 
• Supervise the digitization work of collections staff, interns, and volunteers on specific projects.  
• Perform other duties as needed to accomplish the goals of the Museum.  

Qualifications 

• BA, BS, or prior experience in Information Science, Photography, Library Science, Museum Studies, or related field. MS preferred. 
• Experience working with cultural or natural history collections, libraries, or archives.  
• Experience working with several multimedia types, especially images, documents, sound, and video. 3D photogrammetry or VR/AR experience a plus. 
• Experience with digital photography equipment, including cameras, lenses, lighting, scanners, etc. 
• Experience with database management and data manipulation. 
• Experience with Adobe Creative Suite, especially Adobe Photoshop and Lightroom. 
• Familiarity with bulk image processing, automation techniques, auditing/checksum routines, and media conversion. 
• Thorough knowledge of metadata standards, including Dublin Core, EXIF, IPTC, and XMP. 
• Thorough understanding of intellectual property rights, copyright, and similar fair use agreements in relation to multimedia.  
• Excellent written and oral communication skills, including effectively communicating technical information to non-technical staff. 
• Interest in developing skills in new asset types and formats. 
• Excellent interpersonal, time management, and organizational skills; ability to work effectively as part of a team and independently. 

Other Requirements 

• Flexibility in working hours, as some evening and weekend work is required. 
• Good attendance. 
• Detail-oriented. 

Direct Reports 
None 

Working Conditions 
Occasional evening and weekend work required.